Our Customer Care Customers are important to us, without them we would not exist. We will use our best endeavors to keep any customer happy, to supply them with the right equipment, at the right price within an agreed timescale. Occasionally things do go wrong. We promise to do our best to ensure that if we do make a mistake, we will do our utmost to put things right. Please also see our terms and conditions page and our privacy statement Contact Information: Telephone +44(0)1621 874491 (Customer Service) Fax 01621 +44(0)1621 843849 Email chandlery@marinestore.co.uk All calls charged at national/local rate depending where you call from) Use this number from 9am-4:45pm Monday to Friday. The lines are open on Saturday and Sunday but are not always manned by mail order staff, mid-week calls would be the better bet. If you have a problem... If it is a straightforward problem such as an incorrect goods delivered, late delivery or damage on arrival, telephone or e-mail, which ever is convenient and we will resolve it with the minimum of delay and with with the minimum of fuss - it only takes one dissatisfied customer to undo the work of 10 satisfied ones! You will find us amenable to any reasonable complaint. As we are not a huge corporation (small enough to care but big enough to matter) so our complaints procedure is very uncomplicated - this is the way to approach it: 1. Contact us by which ever method suits you best. We shall endeavour to find a resolution within 24 hours and keep you informed if it goes past that time period. 2. If the problem is not resolved to your satisfaction or an agreement on the best way forward could not be achieved, write to: John Lodge Managing Director Marinestore Maldon North St Maldon Essex CM9 5HL Email: john_l@marinestore.co.uk If writing please mark the envelope "Private & Confidential" E&OE.