Click & Collect In Store
We offer a Click & Collect service in all our stores. Orders
are processed in our Maldon branch and you will be contacted once
your order is ready for collection.
Should an item not be in stock accross our locations, you will be
advised of a back order due date via email.
UK Delivery
This is calculated dynamically depending on the value of the order
and where it is going to. Over £100 to mainland UK is free
otherwise deliveries are from £4.50. Orders dispatched using
this service will typically arrive between 2-5 working days.
Should an item not be in stock accross our locations, you will be
advised of a back order due date via email.
Next Day Delivery
We will do our best to fulfill all "Next Day" delivery requests.
We
must be in receipt of the order before 3:00pm and all orders are
subject to stock.
Signed For shipments
Most deliveries must be signed for. It is possible to deliver to
alternate addresses such as your place of work if required.
Oversize and Heavy items
Some large or bulky items cannot be shipped under the normal
arrangements. We do try to identify these on the relevant product
pages, if we have missed these, we will let you know prior to
shipment that additional charges may be incurred. Typically
anything weighing in excess of 25Kg or over 1.5 metres in length
will fall into this category.
Dangerous Goods
Dangerous goods such as flares and liferafts need to be sent by
special carrier. There will be an additional charge for these and
delivery will typically take between 3-5 days.
Mainland UK Standard Carrier Charges
up to £14.99 - £4.50
up to £99.99 - £5.99
Over £100 - FREE
Next Working Day - £9.99 and is subject to stock
Flares, Liferafts and Dangerous Goods - £35.00
Scottish Highlands and Surrounding UK Islands Charges
Charges apply to the postcodes listed as per Zone 3 and 4 on the
Parcel Force website.
https://www.parcelforce.com/sites/default/files/list_of_postcodes_by_zone.pdf
up to £14.99 - £4.50
up to £99.99 - £15.99
over £100 - £9.99
Flares, Liferafts and Dangerous Goods - £45.00 (Excluding NI)
Belgium, France, Germany, Luxembourg, Netherlands, Republic of
Ireland £19.50
Austria, Denmark £23.50
Czech Republic, Italy, Slovakia, Spain £26.50
Greece, Portugal, Sweden, Hungary, Poland, Slovenia, Finland,
Norway, Lithuania £36.00
Gibraltar, Canary Islands, Balearic Islands
£46.50
We are able to ship globally - Please place your order online and select "Shipping Quotation Required" at the checkout. Alternatively, please email chandlery@marinestore.co.uk with your requirements and address and we shall get back to you with a quotation.
Returning Product
We will accept goods for return up to 14 days from our shipment date. The Distance Selling Act allows for a much shorter return period (7 working days). This applies to UK returns only.
If there is nothing wrong with the goods and you just want a refund, or wish to exchange something please email chandlery@marinestore.co.uk for a "returns authorisation". If you want a different size or colour please make sure that you put a note on the paperwork with your precise instructions.
Please note that we can only accept returns for restocking that are:
- In the original packaging
- Unworn or unused
- Are in a condition suitable for resale
- Are returned within 14 days of delivery (exceptions for certain products)
We also accept returns for goods that are damaged or not working correctly or have been damaged in transit. Transit damaged goods must be notified within 48 hours. For products in this category, please email chandlery@marinestore.co.uk for further instructions.
Once we have the goods back we shall credit your account, repair or replace as necessary. Repairs will be dispatched to the manufacturers for assessment before being refunded or exchanged. Refunds may take up to 7 days once received.
All returns are at the customers expense. If the return is made after 14 days Marinestore reserve the right to make a restocking charge up to 15% of the value of the original order.