Your Family Run Chandlery - Where Customer Service is Our Priority

Shipping & Returns

Delivery Charges & Methods

UK Delivery
This is calculated dynamically depending on the value of the order and where it is going to. Over £75 to mainland UK is free otherwise deliveries are from £1.49.

Overseas
Overseas is charged at cost price. The price is dependent upon the weight of the parcel and the destination, if your country is not listed below, we will let you know how much before shipment. We cannot ship overseas the following items: flares, EPIRBS, liferafts, chain & anchors, radio's & electronics, oil.

Next Day Delivery
We will do our best to fulfil all "next day" delivery requests. We must be in receipt of the order before 3:00pm and of course the goods must be in stock. If the items you require are not in stock we will have to order them in for you (subject to suppliers stock).

Signed For shipments
Many deliveries must be signed for. It is possible to deliver to alternate addresses such as your place of work if required.

Oversize and Heavy items
Some large or bulky items cannot be shipped under the normal arrangements. We do try to identify these on the relevant product pages, if we have missed these, we will let you know prior to shipment that additional charges may be incurred. Typically anything weighing in excess of 25Kg or over 1.5 metres in length will fall into this category.

Dangerous Goods
Dangerous goods such as flares need to be sent by special carrier. There will be a special charge for these.

UK Standard Carrier
up to £3.99 - £1.49
up to £14.99 - £3.99
up to £74.99 - £5.99
Over £75 - FREE

England Wales Scotland next working day Excluding the Highlands & Islands (subject to stock) £9.99

Scottish Highlands and Surrounding UK Islands
up to £9.99 - £2.99
up to £19.99 - £3.99
up to £49.99 - £7.99
up to £99.99 - £16.00
over £100 - £7.99

Flares Dangerous Goods UK ONLY £15.99

Returning Product

We will accept goods for return up to 14 days from our shipment date.The Distance Selling Act allows for a much shorter return period (7 working days). This applies to UK returns only.

If there is nothing wrong with the goods and you just want a refund, or wish to exchange something please email chandlery@marinestore.co.uk for a "returns authorisation". If you want a different size or colour please make sure that you put a note on the paperwork with your precise instructions.

Please note that we can only accept returns for restocking that are:

  • In the original packaging
  • Unworn or unused
  • Are in a condition suitable for resale
  • Are returned within 14 days of delivery (exceptions for certain products)

We also accept returns for goods that are damaged or not working correctly or have been damaged in transit. Transit damaged goods must be notified within 48 hours. For products in this category, please email chandlery@marinestore.co.uk for further instructions.

Once we have the goods back we shall credit your account, repair or replace as necessary.

All returns are at the customers expense. If the return is made after 14 days Marinestore reserve the right to make a restocking charge up to 15% of the value of the original order.